Privacy Policy

Swanella Creations
Last updated: 28 October 2026

At Swanella Creations, we value your privacy and are committed to handling your personal information with care and respect.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, enquire about our services or make a booking or purchase.

1. Information We Collect

When you contact Swanella Creations through our website, email, telephone, Facebook, Instagram or online advertising forms, we may collect the following information:

● Your name

● Email address

● Phone number

● Wedding or event date

● Wedding venue or location

● Services or products you are interested in

● Your estimated budget, if provided

● Order and booking details

● Other information you voluntarily provide about your wedding, event or enquiry

Our website may also collect certain technical information through cookies and website analytics.

2. How We Use Your Information

Swanella Creations collects and uses personal information to:

● Respond to customer enquiries

● Discuss our products and services

● Prepare quotes and provide booking information

● Process and manage orders and bookings

● Communicate with customers regarding their purchases or events

● Provide customer service

● Maintain appropriate business and financial records

● Meet applicable legal and regulatory obligations

Swanella Creations does not send unsolicited promotional emails or marketing messages.

We use the contact information you provide to communicate with you about your enquiry, order or booking.

3. Facebook and Instagram Advertising

Swanella Creations may advertise its services through Facebook and Instagram.

When you submit an enquiry through a Facebook or Instagram advertisement, the information you provide may be collected through Meta’s lead forms and made available to Swanella Creations.

We use this information to respond to your enquiry and discuss the products or services you have expressed an interest in.

We do not use these enquiry details to send unrelated promotional messages without your permission.

4. Sharing Your Personal Information

Swanella Creations does not sell or rent your personal information.

We may use trusted third-party service providers to operate our business, including website hosting, email and social media platforms.

These services may process or store information in Australia or overseas in accordance with their own privacy practices.

We may also disclose personal information where required or authorised by law.

5. Storage, Security and Retention of Information

Swanella Creations takes reasonable steps to protect personal information from unauthorised access, misuse, loss or disclosure.

Customer information may be stored electronically in business email accounts, Meta Business Suite and digital business records, or as printed documents kept in physical files.

Where an enquiry does not proceed to a booking or purchase, we generally delete the information when it is no longer required.

For confirmed bookings and completed orders, we retain relevant customer details, booking notes, invoices and transaction records for legitimate business purposes and to meet applicable legal and record-keeping obligations.

Electronic records may be deleted when no longer required, provided any applicable record-retention requirements have been met.

6. Website Cookies and Analytics

Our website is hosted by Squarespace.

Squarespace may use cookies and similar technologies to operate the website, improve its functionality and provide website analytics.

Other third-party services may also collect information when you interact with their platforms.

You can manage certain cookie preferences through your browser settings.

7. Accessing, Correcting or Deleting Your Information

You may contact Swanella Creations to request access to, correction of, or deletion of personal information we hold about you.

We will consider your request and respond appropriately, subject to applicable legal and record-keeping obligations.

8. Changes to This Privacy Policy

Swanella Creations may update this Privacy Policy from time to time to reflect changes to our business practices, services or applicable requirements.

Any updates will be published on our website.

9. Contact Swanella Creations

If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact us.

Swanella Creations
Lilydale, Victoria, Australia

Email: swanellacreations@gmail.com
Phone: 0409 299 711
Website: www.swanellacreations.com.au

ABN: 85 305 027 684